Privacy Policy

Last Updated: April 13, 2025

1. Introduction

Telsense Technology Group ("Telsense," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with us in any way.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, physical address, and payment information when you register for our services.
  • Usage Information: Information about how you use our services, including data consumption, connection times, and service interactions.
  • Technical Information: IP address, device information, browser type, and operating system.
  • Communication Information: Records of your interactions with our customer service team.

3. How We Use Your Information

We use your information for the following purposes:

  • To provide, maintain, and improve our services
  • To process payments and billing
  • To communicate with you about your account or services
  • To respond to your inquiries and provide customer support
  • To send you technical notices, updates, and security alerts
  • To comply with legal obligations

4. Information Sharing and Disclosure

We may share your information with:

  • Service providers who perform services on our behalf
  • Partners who provide network infrastructure (like Openserve)
  • Legal authorities when required by law
  • Third parties in connection with a business transfer or merger

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Restrict or object to certain processing of your information
  • Request transfer of your information to another service provider

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to remember your preferences. You can manage your cookie preferences through your browser settings.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: help@telsense.co.za
Phone: 011 020 0960